dataset string | config string | split string | row_index int64 | prompt string | prompt_source string | prompt_source_detail string | system_prompt string | system_source string | tools string | tools_source string | schema_str float64 | extraction_error float64 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 200 |
Hello, I’m reaching out because I need to transport my built-in 8-person Jacuzzi spa during my cross-country move. It’s currently plumbed into the home with a surround deck. Can you help me with disconnection, transportation, and reinstallation of the entire system at my new location? | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
**Cro... | messages | [{"function": {"description": "Verify user identity using phone number/email + verification code.", "name": "authenticate_user", "parameters": {"properties": {"auth_method": {"description": "Authentication method to use", "enum": ["phone_code", "email_code"], "type": "string"}, "code": {"description": "Verification cod... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 201 |
Hello, I’m a current Standard member and I’d like to compare the benefits of upgrading to the City tier. Could you provide a comparison chart detailing the 15% merchandise discount and early access perks included in the City tier? I’m also curious if the $50 monthly budget would accommodate this upgrade. | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
**Spo... | messages | [{"function": {"description": "Retrieve fan profile details including membership tier, loyalty points balance and expiration.", "name": "get_fan_profile", "parameters": {"properties": {"fan_id": {"description": "Unique fan identifier", "type": "string"}}, "required": ["fan_id"], "title": "parameters", "type": "object"}... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 202 |
Hello, I’m reaching out because I’m a frequent traveler with an art collection, and I need to store some pieces in a climate-controlled facility at my destination. I’ve heard your organization partners with storage providers—could you confirm if their facilities meet specific humidity and temperature standards for ar... | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
**Art... | messages | [{"function": {"description": "Authenticate user via email or phone verification for sensitive actions", "name": "authenticate_user", "parameters": {"properties": {"email": {"description": "User email", "title": "Email", "type": "string"}, "phone": {"description": "Phone number", "title": "Phone", "type": "string"}, "v... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 203 |
Hello, I'm reaching out from a nonprofit organization with ID NPO345. We have a tax exemption certificate and would like to apply for a tax-exempt parking permit. Could you guide us through the application process and clarify if our tax-exempt status qualifies us for any fee exemptions or special considerations? | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
**Mun... | messages | [{"function": {"description": "Verify user identity using one of three authentication methods", "name": "authenticate_user", "parameters": {"properties": {"auth_method": {"description": "Authentication method to use", "enum": ["license_plate_vin", "permit_id_zip", "receipt_ticket"], "type": "string"}, "credentials": {"... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 204 |
Hi, I’m calling to check weekend tutoring availability for my child with student ID STU4400HS. They need a session on Saturday. Could you confirm if there are available tutors for their subject? | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
**Eli... | messages | [{"function": {"description": "Verify student's academic level placement via diagnostic test. Returns academic level and test validity.", "name": "verifyAcademicPlacement", "parameters": {"properties": {"studentId": {"description": "Unique student identifier", "title": "StudentId", "type": "string"}, "testResults": {"d... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 205 |
Hello, I'm a residential solar customer in a desert region where summer temperatures frequently hit 120°F. I need technical specifics about my monocrystalline panel system's performance under extreme heat. Could you provide the manufacturer's raw thermal coefficient data and precise kWh loss projections at 120°F cont... | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
# Res... | messages | [{"function": {"description": "Authenticates customer using either registered email/phone combination OR customer ID + service address", "name": "verify_customer_identity", "parameters": {"properties": {"customer_id": {"description": "Unique customer identifier", "type": "string"}, "email": {"description": "Customer's ... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 206 |
Hi, I'm a rights manager at a publishing house and I need to urgently request Express tier processing for a manuscript translation. The translated manuscript is required for an agent review in exactly 48 hours, and this is critical for ongoing foreign rights negotiations. Can you confirm if this expedited service is ... | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
**Tec... | messages | [{"function": {"description": "Retrieve user profile including corporate account status and language preferences", "name": "get_user_profile", "parameters": {"properties": {"user_id": {"description": "User identifier", "type": "string"}}, "required": ["user_id"], "title": "parameters", "type": "object"}, "strict": true... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 207 |
Hello, I’m a bronze tier member with account #BRONZE554. Could you clarify how the point accrual rates differ between tiers? I’d like to compare the percentages for bronze, silver, and gold tiers to understand the earning differences. | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
# Sty... | messages | [{"function": {"description": "Send authentication code to customer via SMS or email method", "name": "send_authentication_code", "parameters": {"properties": {"contact_info": {"title": "Contact Info", "type": "string"}, "method": {"enum": ["sms", "email"], "title": "Method", "type": "string"}}, "required": ["contact_i... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 208 |
Hello, I'm calling about my order OCN980. I'm facing some unexpected financial challenges and need to cancel the boat order now that the hull has been constructed. Could you please explain the cancellation process and clarify if I’ll be responsible for labor costs that have already been incurred? I’d also like to kno... | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
# Oce... | messages | [{"function": {"description": "Verifies customer identity using email + last 4 phone digits OR hull ID + order confirmation code", "name": "verify_identity", "parameters": {"properties": {"email": {"description": "Customer email address", "title": "Email", "type": "string"}, "hull_id": {"description": "Unique hull iden... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 209 |
Hello, I'm a representative from the North Atlantic Fishing Cooperative. We're experiencing a critical issue with three of our vessels—registration numbers FH-777, FH-888, and FH-999—all of which have identical engine models. All three engines failed simultaneously within the last 48 hours, forcing us to halt operati... | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
# Oce... | messages | [{"function": {"description": "Retrieve customer details including vessel information and payment methods. Requires prior identity verification through verification workflow. Business customers require additional verification for PO payments.", "name": "get_customer_profile", "parameters": {"properties": {"customer_id"... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 210 |
Hello, I'm calling about my yacht charter reservation (CHTR-8891) originally booked for July 15-20. Due to an unexpected scheduling conflict, I'd like to request a date change to July 22-27. I hold a Yachtmaster certification if that affects availability or pricing. Could you confirm if this adjustment is possible? | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
# Lux... | messages | [{"function": {"description": "Send authentication code to guest via email or phone", "name": "send_authentication_code", "parameters": {"properties": {"contact_info": {"description": "Email or phone number", "type": "string"}, "method": {"enum": ["email", "sms"], "type": "string"}}, "required": ["contact_info", "metho... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 211 |
Hello, I need urgent assistance with my glasses—the temple screws are loose, and they keep slipping, especially during my presentation. Can you confirm if adjustment services are complimentary and schedule a same-day appointment under urgent care protocols? | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
**Cle... | messages | [{"function": {"description": "Verify user identity using either personal information, email verification code, or SMS code", "name": "authenticate_user", "parameters": {"properties": {"credentials": {"properties": {"dob": {"description": "Date of birth (YYYY-MM-DD)", "type": "string"}, "email": {"description": "Regist... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 212 |
Hi, I have an appointment with ID SP999 totaling $220. Can I split the payment into $150 via credit card and $70 using my loyalty points? I’d need confirmation of this arrangement before I arrive. My phone number is 555-777-8888. | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
# Gla... | messages | [{"function": {"description": "Authenticate client using client ID and phone/email verification code", "name": "verify_client_identity", "parameters": {"properties": {"client_id": {"description": "Unique client identifier", "type": "string"}, "verification_code": {"description": "Code sent via email or SMS", "type": "s... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 213 |
Hello, I'm calling about the Dual-Action Detox product (ID D888). The packaging says "take with meals" but doesn't specify morning or evening. Can you provide the exact manufacturer instructions for timing? | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
# Vit... | messages | [{"function": {"description": "Retrieve user profile details including subscription status and payment methods.", "name": "get_user_details", "parameters": {"properties": {"user_id": {"description": "Unique user identifier", "title": "User Id", "type": "string"}}, "required": ["user_id"], "title": "parameters", "type":... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 214 |
Hello, I recently purchased a pair of glasses from your store, and unfortunately, the lenses got scratched after I accidentally dropped them. I’m calling to see if this is covered under the warranty and to request a replacement. The purchase date was September 10, 2025. Can you let me know what steps I need to take? | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
**Cle... | messages | [{"function": {"description": "Verify user identity via ID+DOB or Name+Phone+ZIP as per policy. Required before accessing PII/PHI.", "name": "authenticate_user", "parameters": {"properties": {"customer_id": {"description": "Customer ID (required for id_dob method)", "title": "Customer ID", "type": "string"}, "date_of_b... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 215 |
Hi, I'm reaching out about my coffee subscription (BT-3335) because I noticed a recent payment method update in my account and I'm concerned about security. Can you confirm if all payment changes require an authentication code verification to ensure they're authorized by the account holder? | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
**Bea... | messages | [{"function": {"description": "Send authentication code to user's email or phone for verification purposes", "name": "send_authentication_code", "parameters": {"properties": {"contact_info": {"type": "string"}, "subscription_id": {"type": "string"}}, "required": ["subscription_id", "contact_info"], "type": "object"}, "... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 216 |
Hi, I need to urgently request a new instructor for my lesson today at 3 PM. My student ID is STU664. The original instructor is sick, and this is an emergency because I have to work and can’t reschedule. Can you help me swap instructors immediately? | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
# Har... | messages | [{"function": {"description": "Verifies parent-child relationship for minor students.", "name": "verify_parent_relationship", "parameters": {"properties": {"parent_credentials": {"description": "Parent identification information", "type": "object"}, "student_id": {"description": "Student identifier", "type": "string"}}... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 217 |
Hello, I need assistance with an international payment issue related to invoice #INV666. I made a payment from my EUR account, but I’m concerned about how the exchange rate was applied. Could you connect me with a specialist who handles international transactions? | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
# Equ... | messages | [{"function": {"description": "Send authentication code via email or phone for user verification as part of authentication protocol.", "name": "send_verification_code", "parameters": {"properties": {"email_or_phone": {"description": "User's registered contact information", "title": "Email Or Phone", "type": "string"}},... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 218 |
Hello, I'm calling from the Compliance City Recycling Center Audit Department. I need to verify our contamination penalty compliance procedures for EPA ID# AUDIT123. Could you please provide documentation of your contamination verification process for inspection report #A789? We specifically need to review how your f... | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
**Was... | messages | [{"function": {"description": "Verify user address and identity for service eligibility. Required before processing collection/drop-off requests. Account holders provide user ID; guests provide service confirmation ID + last 4 phone digits.", "name": "verify_user_address", "parameters": {"anyOf": [{"required": ["user_i... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 219 |
Hello, my name is [Name], and I'm a client with ID CV-5597. I'm reaching out because I've had to reduce my guest list from 120 to 105 for my wedding on June 1st, 2025. I'd like to request a credit for the 15 declined invitations. Could you please confirm my details and let me know how this can be handled? | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
### L... | messages | [{"function": {"description": "Create a new client profile for wedding planning services.", "name": "create_client_profile", "parameters": {"properties": {"budget_tier": {"description": "Client's budget category", "enum": ["50K-100K", "100K-250K", "250K+"], "title": "Budget Tier", "type": "string"}, "client_id": {"desc... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 220 |
Hello, my name is [Name], and I'm a single filer with a SSN ending in 9090. I need assistance reporting my 2023 Swiss resort income from a 4-month seasonal ski instructor position. I earned $38,000 abroad with no tax treaty benefits. Can you guide me on:
1. How the physical presence test applies to my intermittent ... | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
# Acc... | messages | [{"function": {"description": "Authenticate client using prior year AGI or self-select PIN for e-filing. Requires identity verification before proceeding.", "name": "authenticate_client", "parameters": {"properties": {"client_id": {"description": "Unique client identifier", "title": "Client Id", "type": "string"}, "ver... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 221 |
Hello, I have a reservation for Saturday at 8:00 PM under RSV-3300 for a party of 10. I wanted to check if bringing a cake with simple decorations (like small edible accents or a small candle) would be allowed during peak hours? I noticed you might have restrictions during busy times and want to confirm what’s permit... | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
# La ... | messages | [{"function": {"description": "Authenticate customer using phone/email or customer ID and verification code.", "name": "authenticate_customer", "parameters": {"properties": {"customer_id": {"default": null, "description": "Unique customer identifier", "title": "Customer Id", "type": "string"}, "email": {"default": null... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 222 |
Hello, I hope you can help with my booking. I have three villas reserved under reservation IDs FAM1, FAM2, and FAM3 for a family of eight. Could you confirm if these villas are located in connecting or proximity-friendly locations on the island? We’d prefer them to be close together for easy access between the proper... | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
# Cor... | messages | [{"function": {"description": "Creates a new villa reservation with optional experience packages. Verifies minimum stay requirements, villa occupancy limits, and locks reservation with 50% deposit.", "name": "create_booking", "parameters": {"properties": {"end_date": {"description": "Stay end date (YYYY-MM-DD)", "type"... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 223 |
Hello, I'm a freelance medical coder on your platform, and a client has asked me to provide proof of my AAPC certification. I need to know how to verify this through the platform. Can you help? | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
# Fre... | messages | [{"function": {"description": "Verifies a user's identity through email verification and ID confirmation. Used for freelancers to enable bidding on higher-value projects.", "name": "verify_user_identity", "parameters": {"properties": {"email_confirmation": {"description": "Verification status of user email", "title": "... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 224 |
Hello, I'm reaching out because I'm moving to Canada soon and want to update my subscription box address. Could you confirm if you offer international shipping to Canada? I'm an eco-conscious customer, so I’d also appreciate knowing if your shipping methods there are sustainable. | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
# Sub... | messages | [{"function": {"description": "Dispatch an authentication code to the user's contact method.", "name": "send_verification_code", "parameters": {"properties": {"contact": {"description": "User's email or phone number", "title": "Contact", "type": "string"}}, "required": ["contact"], "title": "parameters", "type": "objec... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 225 |
Hello, I'm calling regarding booking ID CTR-2233 for an event on July 15, 2026. I need to confirm our menu selections for 100 guests before the 14-day finalization deadline. Can you help me lock in the current options we've discussed with the venue team? | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
# Gra... | messages | [{"function": {"description": "Send authentication code to user's email or phone number for verification", "name": "send_verification_code", "parameters": {"properties": {"contact_info": {"description": "User's email address or phone number", "type": "string"}, "method": {"description": "Delivery method for verificatio... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 226 |
Hello, I’m calling regarding a measurement validation alert I received for my upcoming bespoke tailoring order. My latest measurements are chest 120cm and waist 90cm (ratio 1.33), recorded on 2024-03-01. Could you verify if this ratio falls within acceptable parameters for tailoring? I’d like to ensure the fit is acc... | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
# Sav... | messages | [{"function": {"description": "Retrieve customer details including measurements, contact preferences, payment methods, and order history.", "name": "get_customer_profile", "parameters": {"properties": {"customer_id": {"description": "Unique customer identifier", "type": "string"}}, "required": ["customer_id"], "title":... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 227 |
Hello, I'm a Platinum member with reservation ID RES2022. I need to request a checkout extension from 4PM to 6PM today since my flight isn't until 7PM. I understand Platinum members get complimentary checkout until 4PM, but I was wondering if there might be a way to extend it a bit further without incurring the full ... | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
# Hot... | messages | [{"function": {"description": "Authenticate guest identity using verified credentials", "name": "verify_guest_identity", "parameters": {"properties": {"auth_method": {"description": "Authentication method", "enum": ["email", "mobile", "loyalty_id"], "title": "Auth Method", "type": "string"}, "guest_id": {"description":... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 228 |
Hello, I'm calling regarding a disputed training session forfeiture. My name is [Customer Name], and I'm an Elite member with ID EL6786. Last week, I had a medical emergency that required an ambulance, and I need to challenge the loss of my session. I have the ambulance report as proof and would like to submit it for... | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
# Fit... | messages | [{"function": {"description": "Upgrade member's membership tier (Basic/Pro/Elite). Prorated charges apply mid-cycle. Elite tier requires fitness assessment verification.", "name": "upgrade_membership", "parameters": {"properties": {"member_id": {"description": "Unique member identifier", "title": "Member Id", "type": "... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 229 |
Hello, I’m calling about my order #FG3344, which was scheduled for a 2:00 PM delivery. I noticed the current status is “Packing,” and I’m concerned about a potential delay. Can you clarify the standard delivery timing protocols and whether there’s flexibility to extend the delivery window by 45 minutes? | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
# Fre... | messages | [{"function": {"description": "Verify user identity using registered phone number + SMS verification code or order confirmation number + postal code.", "name": "authenticate_user", "parameters": {"properties": {"method": {"description": "Authentication method", "enum": ["phone_verification", "order_confirmation"], "typ... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 230 |
Hello, I'm reaching out from a space tourism company, and we're looking for pharmaceutical partners who can prepare medications in packaging compatible with spaceflight conditions. Specifically, we need formulations and packaging that meet NASA's zero-gravity safety standards for commercial astronauts. Do you have th... | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
# Pha... | messages | [{"function": {"description": "Verify patient identity using registered credentials", "name": "authenticate_patient", "parameters": {"properties": {"credential_type": {"enum": ["DOB", "SSN_LAST4"], "type": "string"}, "credential_value": {"type": "string"}, "patient_id": {"type": "string"}}, "required": ["patient_id", "... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 231 |
Hi, I need to renew my student discount for the public transit system. My university ID expired last month, and my new one is arriving next week, but I don’t have the new expiration date yet. Can I get a temporary discount extension while I wait for the new ID? I can provide enrollment verification, like a transcript... | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
**Pub... | messages | [{"function": {"description": "Authenticate rider using Transit Card Number + PIN or registered email/phone with last 4 digits of payment method", "name": "authenticate_rider", "parameters": {"properties": {"card_number": {"default": null, "description": "Transit card number (required for card_pin method)", "title": "C... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 232 |
Hi, I'm Talent ID T-228. I need to report a competing campaign violation. Can I get an SMS code to authenticate my account? | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
**Sta... | messages | [{"function": {"description": "Authenticate brands using Brand ID and registered email verification.", "name": "authenticate_brand", "parameters": {"properties": {"brand_id": {"description": "Unique identifier for the brand", "type": "string"}, "email": {"description": "Registered email address", "type": "string"}, "ve... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 233 |
Hello, I need to purchase a 7-day unlimited public transit pass for two adults. Our travel dates are from October 10th to 16th. Could you help me determine the total cost based on the zones we'll be covering? | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
**Pub... | messages | [{"function": {"description": "Authenticate rider using Transit Card Number + PIN or registered email/phone with last 4 digits of payment method", "name": "authenticate_rider", "parameters": {"properties": {"card_number": {"default": null, "description": "Transit card number (required for card_pin method)", "title": "C... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 234 |
Hello, I am an international applicant from China. I need the vocational certification exam to be fully translated into Mandarin Chinese. Do you offer this service? If there are additional costs for translation, I am willing to pay extra. Could you please assist me with this request? | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
# Voc... | messages | [{"function": {"description": "Authenticate applicant using either: Member ID + Date of Birth + Last 4 SSN digits OR Full Name + Registered Email + ZIP Code", "name": "authenticate_applicant", "parameters": {"properties": {"credentials": {"additionalProperties": true, "description": "Authentication credentials object c... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 235 |
Hello, I'm calling about my loyalty account BR777. I noticed my 400 Bronze points are set to expire even though my account has been inactive for 24 months. I need to confirm if the program rules actually state that Bronze points never expire, as I believe they should remain valid indefinitely. | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
# All... | messages | [{"function": {"description": "Retrieve customer profile details including membership tier, contact information, payment methods, purchase history, shipping addresses, and loyalty points.", "name": "get_user_details", "parameters": {"properties": {"user_id": {"description": "Unique customer identifier", "title": "User ... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 236 |
Hello, I’d like to request the removal of a mutual match. The Match ID is M-9921. While the match has mutual likes, I’m uncomfortable continuing the connection and would prefer a clean removal without any notification to the other party. Could you explain the protocol for terminating this match and confirm the steps ... | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
# Ete... | messages | [{"function": {"description": "Verify user identity using PIN, email OTP, or SMS OTP", "name": "authenticate_user", "parameters": {"properties": {"credentials": {"description": "Credentials based on method (PIN code or OTP)", "type": "string"}, "method": {"description": "Verification method", "enum": ["pin", "email_otp... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 237 |
Hello, I’m reaching out regarding a landscaping project at 300 Sale St. The property is under contract with a closing date of August 25, 2025, and the standard timeline for the project is 14 days. I’d like to inquire if your team offers an expedited service option to ensure the work is completed by the closing deadli... | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
# Gre... | messages | [{"function": {"description": "Retrieve customer details including property specifications, payment methods, maintenance plan status, and communication preferences.", "name": "get_customer_profile", "parameters": {"properties": {"customer_id": {"description": "Unique customer identifier", "title": "Customer Id", "type"... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 238 |
Hi, I’m calling about my 14-year-old cat, Sophie. The vet recommended a senior panel blood work for $180, but I’m concerned about the cost. She’s been drinking more water recently—do you have any more affordable options to check her kidneys? I’d prefer to avoid a physical exam if possible. | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
**Paw... | messages | [{"function": {"description": "Send authentication code to user's registered contact method for identity verification.", "name": "send_authentication_code", "parameters": {"properties": {"contact_method": {"enum": ["email", "phone"], "type": "string"}, "user_id": {"type": "string"}}, "required": ["user_id", "contact_me... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 239 |
Hi, I have a priority order placed yesterday and I need to confirm if the '24h' service level means exactly 24 hours or business days. Can you clarify this for me? My order ID is 789456. | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
**Qui... | messages | [{"function": {"description": "Authenticate user identity using either:\n- Order ID + zip code, or\n- Registered phone number + last 4 digits of payment card.\nNever disclose full payment details.", "name": "authenticate_user", "parameters": {"properties": {"credentials": {"properties": {"last4_card": {"description": "... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 240 |
Hello, I'm a Bronze-tier member with Member ID B-8811 and phone number ending in 8811. I'd like to inquire about weekend locker rental costs for January 18-19, 2025. Could you share the pricing details and confirm the reservation policies? | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
**Fit... | messages | [{"function": {"description": "Verify member identity using Member ID and phone digits or access PIN", "name": "authenticate_member", "parameters": {"properties": {"member_id": {"description": "Unique member identifier", "type": "string"}, "verification_code": {"description": "Last 4 phone digits or access PIN", "type"... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 241 |
Hello, I'm a Risk Management Specialist for Client RISK456 and Event SAFETY2025. I need to confirm the insurance certificate requirements for our 300-person event. Could you clarify the deadline for submitting insurance documentation and the minimum coverage amounts required? | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
**Eve... | messages | [{"function": {"description": "Create a new event draft with basic details.", "name": "create_event_draft", "parameters": {"properties": {"client_id": {"description": "Unique client identifier", "type": "string"}, "estimated_attendees": {"description": "Initial headcount estimate", "type": "integer"}, "event_name": {"d... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 242 |
Hello, I’m Dr. Elena Marinos, an underwater archaeologist with case ID REL-7896. I’m reaching out regarding the transport of ancient metal artifacts recovered from a site in the Eastern Mediterranean, destined for a research facility in Cyprus. I need to confirm if Cyprus has specific cultural heritage import protoco... | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
# Int... | messages | [{"function": {"description": "Verify customer identity using customer ID and relocation case number for registered users.", "name": "authenticate_customer", "parameters": {"properties": {"case_number": {"type": "string"}, "customer_id": {"type": "string"}}, "required": ["customer_id", "case_number"]}, "strict": true},... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 243 |
Hello, I'm reaching out about financing options for our new orchard project. We're looking to purchase three units of the SPRAY-3000, totaling around $85,000. Could you let me know what documentation is required to apply for pre-approval? | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
**Agr... | messages | [{"function": {"description": "Verify customer identity for sensitive transactions using either Customer ID + equipment serial number or business license + phone verification.", "name": "verify_customer_identity", "parameters": {"properties": {"credentials": {"description": "Required credentials based on verification m... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 244 |
Hello, I'd like to discuss adding a video introduction to my dating profile. Currently, my profile only allows photos, but I've recorded a 60-second "about me" video that showcases my personality, interests, and how I communicate. Static images don't fully represent who I am or help build the authentic connections th... | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
### M... | messages | [{"function": {"description": "Authenticate user identity using either email + security code or phone number + PIN. Required before accessing account functions.", "name": "authenticate_user", "parameters": {"properties": {"email": {"default": null, "description": "User email (required for email_code method)", "title": ... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 245 |
Hello, I'm calling regarding my case ID LATE2025. I noticed my payment is 5 days overdue, and I understand there might be a 10% penalty and my application is on hold until the payment clears. Can you confirm this and let me know what steps I need to take to resolve it? | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
### G... | messages | [{"function": {"description": "Authenticate user using User ID and Date of Birth for identity verification.", "name": "authenticate_user", "parameters": {"properties": {"birth_date": {"description": "User's date of birth (YYYY-MM-DD)", "type": "string"}, "user_id": {"description": "User's unique identifier", "type": "s... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 246 |
Hello, I’m having trouble receiving the verification code on my phone number +1-555-0199. I’ve tried three times, but nothing is coming through. Is there a way to switch to email verification instead? | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
### F... | messages | [{"function": {"description": "Send verification code to user's registered contact method (email or phone)", "name": "send_verification_code", "parameters": {"properties": {"contact_method": {"description": "User's selected verification method", "enum": ["email", "phone"], "type": "string"}, "contact_value": {"descript... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 247 |
Hello, I'm calling about my internet service. My account ID is 333333, and I'm experiencing consistent speeds around 280Mbps despite being on a 400Mbps plan. I've tested this multiple times over the past month. Could you check the historical speed data for my account and confirm if sustained sub-80% performance quali... | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
# Tel... | messages | [{"function": {"description": "Authenticate user using account ID and verification credentials.", "name": "authenticate_user", "parameters": {"properties": {"account_id": {"description": "User account identifier", "type": "string"}, "credentials": {"description": "Authentication credentials", "type": "object"}, "verifi... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 248 |
Hi, I recently upgraded to VIP and wanted to confirm that my lounge access benefit is active for tonight’s event. I upgraded yesterday, so I just need to make sure everything is set. Can you help verify this for me? | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
# Ent... | messages | [{"function": {"description": "Send authentication code to customer's email/phone for identity verification", "name": "send_verification_code", "parameters": {"properties": {"contact_info": {"description": "Email or phone number", "title": "Contact Info", "type": "string"}, "method": {"description": "Delivery method", ... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 249 |
Hello, I'm a professional adventure racer preparing for the Eco-Challenge, and I need to discuss a modification to your hydration packs. The race requires specialized gear configurations—specifically, custom attachment points for securing tools and navigation equipment during multi-stage obstacles. Since this alters ... | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
**Sum... | messages | [{"function": {"description": "Check product availability including stock status and backorder ETA", "name": "check_inventory", "parameters": {"properties": {"category": {"description": "Product category filter", "enum": ["Hiking", "Camping", "Climbing", "Water Sports"], "title": "Category", "type": "string"}, "sku": {... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 250 |
Hello, I'm calling about my booking reference HIJ890 for flight GA150 on December 10th. I'm a Blue-tier member and wanted to confirm the standard baggage allowance for Economy class. I noticed there's a 1x7kg fee mentioned—does this apply to all passengers regardless of membership tier? | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
# Glo... | messages | [{"function": {"description": "Send authentication code to user's verified email or mobile for identity confirmation", "name": "send_verification_code", "parameters": {"properties": {"contact_info": {"description": "User's email address or phone number", "type": "string"}}, "required": ["contact_info"], "type": "object... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 251 |
Hello, I'm reaching out regarding my account U99001. I need to request the complete deletion of my ride history for security reasons. Could you guide me through the process and clarify how long data is retained under your company's policies? | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
# Rid... | messages | [{"function": {"description": "Books a new ride after verifying surge pricing acceptance and vehicle type selection. Includes dynamic surge pricing calculations and fee locking for 2 minutes post-acceptance.", "name": "book_ride", "parameters": {"properties": {"destination": {"description": "Geohash coordinates of trip... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 252 |
Hello, I'm reaching out as a new customer to confirm some details about your dealership's certifications. I noticed you sell boats and yachts, so I'd like to verify your ABYC certification and BBB rating before proceeding. Could you please provide proof of your coastal marine certifications and share information abou... | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
# Mar... | messages | [{"function": {"description": "Retrieve customer details including owned vessels, contracts, payment methods, and membership tier. Authentication requires either: CustomerID+VesselID, Email/Phone+ServiceContractCode, or SalesQuoteID", "name": "get_customer_profile", "parameters": {"properties": {"customer_id": {"descri... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 253 |
Hello, I'm calling to schedule a routine service for my spouse, whose client ID is C-8841. I noticed the request was made with 36 hours' notice, but I understand your policy requires 48 hours. Could you confirm the earliest available slot that meets this requirement? We want to ensure the care team is properly prepar... | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
# Sen... | messages | [{"function": {"description": "Verify client identity using ID and birthdate", "name": "authenticate_client", "parameters": {"properties": {"birthdate": {"format": "date", "type": "string"}, "client_id": {"type": "string"}}, "required": ["client_id", "birthdate"]}, "strict": true}, "type": "function"}, {"function": {"d... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 254 |
Hello, my name is [Customer Name], and I'm the event manager for a private submarine company. I'm reaching out regarding an upcoming conference we're planning (Event ID: SM-2025-553) for 12 attendees. We hold a Gold tier membership and are interested in coordinating underwater venue tours as part of the event.
Coul... | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
**Cor... | messages | [{"function": {"description": "Authenticate user identity using User ID and verified email address.", "name": "authenticate_user", "parameters": {"properties": {"email": {"description": "Registered email address", "type": "string"}, "user_id": {"description": "Unique user identifier", "type": "string"}}, "required": ["... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 255 |
Hello, I'm calling about updating our business license documentation for account WH-3344. We've just submitted our renewed license, and I'd like to confirm the process for updating your records. Could you please process the new documentation and let me know if any additional verification steps are required? Also, onc... | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
**Spe... | messages | [{"function": {"description": "Retrieve customer profile details including business license status, age verification, tier status, and payment methods.", "name": "get_customer_profile", "parameters": {"properties": {"customer_id": {"description": "Unique customer identifier", "type": "string"}}, "required": ["customer_... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 256 |
Hello, I'm reaching out regarding the payment for our event (Event ID: EVT555). Our card ending in 1234 was declined, and we need to switch to a wire transfer. Could you confirm if this change can be processed before the payment deadline? Please use Client ID FUSION555 to update our account. | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
**Eve... | messages | [{"function": {"description": "Create a new event draft with basic details.", "name": "create_event_draft", "parameters": {"properties": {"client_id": {"description": "Unique client identifier", "type": "string"}, "estimated_attendees": {"description": "Initial headcount estimate", "type": "integer"}, "event_name": {"d... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 257 |
Hello, I'm calling to update the billing address for our corporate account. Our company ID is CORP-444, and we need to change the invoicing details to 123 Business Ave. Can you guide me through the process? | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
**Gol... | messages | [{"function": {"description": "Verify user identity for account access and bookings", "name": "verify_identity", "parameters": {"properties": {"auth_method": {"description": "Authentication method type", "enum": ["membership", "booking", "corporate"], "type": "string"}, "booking_conf": {"description": "Booking confirma... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 258 |
Hello, I need to discuss an urgent matter regarding Booking ID BKG-2024-080. The port of destination is currently closed due to an earthquake, and we require immediate validation of force majeure documentation. Could you please transfer me to the human agents responsible for force majeure claims? This is critical to ... | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
**Mar... | messages | [{"function": {"description": "Verify client identity using either: 1) client_id and booking_id OR 2) company_affiliation and auth_token as per authentication protocol.", "name": "authenticate_client", "parameters": {"properties": {"auth_token": {"description": "Authorization token/API key for method 2", "type": "strin... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 259 |
Hello, I'm reaching out regarding the return of my carabiner with SN#CAR1177. I noticed the system denied the return due to gate wear requirements. As a certified climber with Explorer membership, I understand safety standards are critical—could you confirm if the visible gate wear marks on the 22-day-old unit violat... | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
### R... | messages | [{"function": {"description": "Authenticates users with ID and certification level. Required before any action.", "name": "authenticate_user", "parameters": {"properties": {"certification_level": {"description": "Certification level (Novice/Certified/Professional)", "enum": ["Novice", "Certified", "Professional"], "tit... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 260 |
Hello, I'm calling regarding the incident we discussed earlier. I received a $40 credit, but I'd prefer a cash reimbursement instead. Can you assist with that? | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
**Paw... | messages | [{"function": {"description": "Sends verification code to user's phone or email for authentication. Returns success status.", "name": "send_verification_code", "parameters": {"properties": {"contact_info": {"description": "User's phone number or email address", "title": "Contact Info", "type": "string"}, "method": {"de... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 261 |
Hello, I'm a dangerous goods handler and I need to report a critical segregation violation for booking ID BKG-2024-046. Class 4.3 materials (spontaneously combustible) are currently stowed adjacent to Class 8 corrosives in violation of IMDG Code segregation rules. Per Article 6.2.2 of the IMDG Code, these incompatibl... | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
**Mar... | messages | [{"function": {"description": "Verify client identity using either: 1) client_id and booking_id OR 2) company_affiliation and auth_token as per authentication protocol.", "name": "authenticate_client", "parameters": {"properties": {"auth_token": {"description": "Authorization token/API key for method 2", "type": "strin... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 262 |
Hi, I'm calling about my overdue invoice. My account ID is GS-2023 with zip 60611. I noticed a 7% late fee was applied to my balance. Can you clarify how this fee is calculated? I believe it's based on a 5% base charge plus an additional 2% monthly billing rule. Could you confirm this structure and explain how the to... | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
**Gre... | messages | [{"function": {"description": "Authenticate client using:\n\n- Client ID + Zip Code\n- Full Name + Registered Phone Number\n- Email Address + Last 4 Digits of Project Reference Number", "name": "authenticate_client", "parameters": {"properties": {"credentials": {"additionalProperties": true, "description": "Authenticat... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 263 |
Hello, I'm calling about my boat's maintenance history. I have Hull ID REPORT-333 and need a graphical report of the past 10 years. I noticed your system doesn't support the format I require—specifically, an interactive dashboard showing seasonal maintenance trends. Could you help me with an alternative? | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
# Boa... | messages | [{"function": {"description": "Schedule a new boat maintenance service. Validates time constraints, service limitations, and membership benefits.", "name": "schedule_maintenance", "parameters": {"properties": {"customer_id": {"description": "Unique customer identifier", "title": "Customer Id", "type": "string"}, "is_em... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 264 |
Hello, I'm reaching out regarding an error in the attendee count for our event registration. Our event confirmation number is HR-999, and the last four digits of our payment card are 9999. We need to correct the attendee count as there's a discrepancy in the current registration. Could you please verify the registrat... | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
# Cor... | messages | [{"function": {"description": "Verify client identity using either Client ID + registered email + company tax ID OR Event confirmation number + last 4 digits of payment card.", "name": "authenticate_client", "parameters": {"properties": {"credentials": {"anyOf": [{"properties": {"client_id": {"type": "string"}, "compan... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 265 |
Hi, I have a question about using my loyalty points. My cart total is $100, which includes $10 in tax. Do the loyalty discounts apply to the entire amount, including the tax, or just the pre-tax total? | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
# Med... | messages | [{"function": {"description": "Verify patient identity using medical card and government ID. Dual verification required before any order-related actions. Returns birth date for age verification checks.", "name": "authenticate_patient", "parameters": {"properties": {"government_id": {"description": "Government-issued ph... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 266 |
Hello, I'm reaching out regarding the peak season surcharge on my invoice (INV-5566) for the September event. As the founder of a tech startup, we're carefully reviewing expenses. Could you confirm whether our event dates fall within your defined "June-September peak season period"? I'd like to understand if the surc... | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
# Cor... | messages | [{"function": {"description": "Verify client identity using either Client ID + registered email + company tax ID OR Event confirmation number + last 4 digits of payment card.", "name": "authenticate_client", "parameters": {"properties": {"credentials": {"anyOf": [{"properties": {"client_id": {"type": "string"}, "compan... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 267 |
Hello, I recently received a disruption notice for public transportation in Spanish, but I need the details confirmed in English. Could you please verify the alert information in my preferred language? | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
# Met... | messages | [{"function": {"description": "Retrieve user profile information including payment methods and accessibility status.", "name": "get_user_details", "parameters": {"properties": {"user_id": {"description": "Unique user identifier", "title": "User Id", "type": "string"}}, "required": ["user_id"], "title": "parameters", "t... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 268 |
Hello, I'm reaching out about my home security system. My User ID is PETOWNER, and I have a large dog weighing 70 lbs that's been triggering the motion sensor in the living room (Sensor ID: LIVING-ROOM). Could you help adjust the sensitivity to prevent false alarms? I understand this requires a technician visit for p... | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
**Hom... | messages | [{"function": {"description": "Verify user identity using User ID and registered phone number. First step of authentication required before any account access.", "name": "authenticate_user", "parameters": {"properties": {"phone_number": {"description": "Registered phone number for authentication", "type": "string"}, "u... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 269 |
Hello, I'm a farmer from Wisconsin who recently took out an equipment loan through your cooperative. The issue is, the interest rate was locked in at 5% when I approved the loan, but I just received a notice that it's been changed to 6.2%. I need to understand why this happened and how the terms of my loan contract a... | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
# Hea... | messages | [{"function": {"description": "Send authentication code to member's email or phone number for identity verification.", "name": "send_verification_code", "parameters": {"properties": {"contact_info": {"description": "Member's registered email or phone number", "title": "Contact Info", "type": "string"}}, "required": ["c... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 270 |
Hello, I'd like to set up a recurring donation to the general fund. My CID is SH889900, and I'd like to contribute $75 per month. Could you help me get this processed before the 5 PM EST cutoff today? My email is donor75@email.com. | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
# Sac... | messages | [{"function": {"description": "Verify congregant identity using ID and contact method", "name": "authenticate_congregant", "parameters": {"properties": {"auth_method": {"description": "Verification method", "enum": ["phone", "email"], "type": "string"}, "congregant_id": {"description": "Unique congregant identifier", "... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 271 |
Hello, I’m calling about my reservation to rent gear. I’d like to change the dates, but I only have 71 hours’ notice. Does that qualify under the 72-hour policy for date changes? | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
# Sum... | messages | [{"function": {"description": "Retrieve customer profile information including loyalty tier, payment methods, and address book.", "name": "get_customer_details", "parameters": {"properties": {"customer_id": {"description": "Unique customer identifier", "title": "Customer Id", "type": "string"}}, "required": ["customer_... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 272 |
Hi, I'm trying to post a new job but I'm being told I've reached the active job limit. My account email is johndoe@example.com, and I'm currently on the Free tier. I have 3 active jobs already and need to post a fourth. Can you help me resolve this? | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
# Fre... | messages | [{"function": {"description": "Send authentication code to the user via email or SMS as part of the verification flow.", "name": "send_verification_code", "parameters": {"properties": {"contact_info": {"description": "Email or phone number for code delivery", "title": "Contact Info", "type": "string"}, "method": {"enum... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 273 |
Hi, I'm reaching out because I'm interested in learning more about family or household subscription options for your mental health support platform. I have a spouse and children, and I'd like to ensure everyone in my household has access. Could you please explain what plans are available for families? | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
### M... | messages | [{"function": {"description": "Schedule a new therapy session with matching therapist", "name": "book_session", "parameters": {"properties": {"desired_time": {"description": "Requested session start time (ISO 8601 format)", "type": "string"}, "duration": {"description": "Session duration in minutes", "enum": [30, 45, 6... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 274 |
Hello, I'm having an issue with deleting a message on your platform. I tried to delete a message exactly 60 minutes after sending it, but the system rejected the request. Could you clarify whether the 1-hour deletion window includes the 60:00 mark or if it's strictly enforced up to 59:59? | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
# Hea... | messages | [{"function": {"description": "Verify user identity using email/phone and optional ID validation for age-restricted actions", "name": "authenticate_user", "parameters": {"properties": {"user_id": {"description": "User ID to authenticate", "title": "User Id", "type": "string"}, "verification_code": {"description": "Code... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 275 |
Hello, my name is Maria Garcia. I’m calling about my brother, Carlos Garcia, who resides at your dementia care home. His date of birth is March 8, 1932. I noticed during my 11 AM visit today that he might have missed his 10 AM medication dose. I need to report this, but I understand the reporting window is only 1 hou... | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
**Dem... | messages | [{"function": {"description": "Verify user identity using either: (1) User ID + registered phone, or (2) Full name + resident's full name + resident's DOB. Returns resident-linked credentials and authorization tier.", "name": "authenticate_user", "parameters": {"properties": {"method": {"description": "Authentication m... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 276 |
Hello, I'm a public school district administrator. We're exploring a platform to support our disadvantaged students through standardized test preparation. Could you tell me about your educational equity initiatives? | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
# Tes... | messages | [{"function": {"description": "Verify user identity using registered email address.", "name": "verify_email", "parameters": {"properties": {"email": {"description": "Email address to verify", "type": "string"}, "user_id": {"description": "Unique user identifier", "type": "string"}}, "required": ["user_id", "email"], "t... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 277 |
Hello, I'm calling regarding my booking at your eco-tourism lodge (ID WH-3333) where I paid a $35 carbon offset fee. As a carbon offset validator, I need to verify how these funds are allocated. Could you please provide documentation detailing the specific projects this fee supports, along with a breakdown of how the... | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
# Wil... | messages | [{"function": {"description": "Verify guest identity using ID/phone/email for account access. Returns authentication status and profile details.", "name": "authenticate_guest", "parameters": {"properties": {"credentials": {"description": "Authentication credentials (guest ID, phone, or email)", "title": "Credentials", ... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 278 |
Hello, I'm calling regarding shipment #FTA-2023-333 which is claiming USMCA preferential tariff treatment. Could you confirm if the certificate of origin has been received for this shipment? I'd also like to request verification of its eligibility for the preferential treatment benefits. | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
# Por... | messages | [{"function": {"description": "Retrieve user profile including company registration, clearance level, and payment methods.", "name": "get_user_details", "parameters": {"properties": {"user_id": {"description": "User ID", "type": "string"}}, "required": ["user_id"], "title": "parameters", "type": "object"}, "strict": tr... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 279 |
Hello, I need to urgently modify the delivery time for my order FLR-8821. It was scheduled for 10 AM tomorrow, but due to an unexpected business meeting, I need it moved to 3 PM. Can you confirm this is possible? | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
# Flo... | messages | [{"function": {"description": "Sends verification code to user's email or phone for authentication. Required before sensitive actions.", "name": "send_verification_code", "parameters": {"properties": {"contact": {"description": "Email address or phone number", "type": "string"}}, "required": ["contact"], "type": "objec... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 280 |
Hello, I'm calling about an order I placed, #ORD100, which was shipped yesterday. I just realized I'm moving to a new apartment and need to update the delivery address. Is it possible to change the shipping address now that the order has shipped? | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
# Fas... | messages | [{"function": {"description": "Authenticates user identity for sensitive actions. Requires user_id and at least one of email or phone.", "name": "authenticate_user", "parameters": {"properties": {"email": {"description": "User's registered email", "title": "Email", "type": "string"}, "phone": {"description": "User's re... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 281 |
Hello, I'm part of a group of 8 with 3-day passes, but we arrived 2 hours after the gates opened because our shuttle broke down. Can you explain the late arrival protocol for getting into the event? Also, we need help navigating the venue—could you guide us on accessing a map or key landmarks? | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
**Mus... | messages | [{"function": {"description": "Verify user identity using email, phone, or ID documents. Required before sensitive actions like transfers or meet-and-greet bookings.", "name": "verify_user_identity", "parameters": {"properties": {"method": {"description": "Verification method", "enum": ["email", "phone", "id_document"]... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 282 |
Hello, I'd like to initiate a size exchange for an item I purchased 9 days ago. My order confirmation number is #ORDER123456. The item is unworn with tags still attached, so I believe it's within the 14-day free exchange window. Could you help me start the process? | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
# Cit... | messages | [{"function": {"description": "Dispatch authentication code to registered email or phone number for identity verification.", "name": "send_verification_code", "parameters": {"properties": {"contact_info": {"description": "Registered email or phone number", "type": "string"}}, "required": ["contact_info"], "title": "par... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 283 |
Hi, I’m a framing carpenter working on project FRAM-2344. I need clarification on the rafter spacing specification for the vaulted ceiling design in blueprint version 4.3, drawing A-105. My contractor license is [License Number]. I understand design interpretation requests require architect consultation, so I’m reach... | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
**Con... | messages | [{"function": {"description": "Verify user identity using project ID and registered email, or contractor credentials.", "name": "authenticate_user", "parameters": {"oneOf": [{"required": ["email"]}, {"required": ["contractor_license", "company_id"]}], "properties": {"company_id": {"type": "string"}, "contractor_license... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 284 |
Hi, I’m calling to let you know I’ll need to cancel my horse’s boarding reservation early. I originally booked a 7-day stay, but an unexpected situation requires me to depart on day 5. I understand the stables have a minimum stay policy, and I truly regret not being able to commit to the full term. Could we discuss h... | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
### M... | messages | [{"function": {"description": "Verify rider identity using Rider ID plus booking code or DOB for minors.", "name": "authenticate_rider", "parameters": {"properties": {"method": {"description": "Authentication method: booking_code or dob", "enum": ["booking_code", "dob"], "title": "Method", "type": "string"}, "rider_id"... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 285 |
Hi, I'm reaching out regarding a wedding reservation we have with your platform. Could you please confirm the liability insurance requirements for our event? I'm the wedding coordinator for this booking, and our reservation ID is WED-2025 with an event date of May 20, 2026. We need to finalize these details and want ... | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
# Gra... | messages | [{"function": {"description": "Send authentication code to user's email or phone number for verification", "name": "send_verification_code", "parameters": {"properties": {"contact_info": {"description": "User's email address or phone number", "type": "string"}, "method": {"description": "Delivery method for verificatio... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 286 |
Hello, I'm reaching out because I'm having an issue with my Meta Quest 3 VR headset. When I wear my current glasses, the frames interfere with the headset's fit and comfort. Are there any VR-specific frame designs or optical solutions that are compatible with the Meta Quest 3 to prevent this interference? | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
**Opt... | messages | [{"function": {"description": "Send authentication code to customer's verified phone/email", "name": "send_verification_code", "parameters": {"properties": {"contact_info": {"description": "Customer's verified phone number or email", "type": "string"}}, "required": ["contact_info"]}, "strict": true}, "type": "function"... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 287 |
Hello, I’m a celery producer experiencing leaf tip burn in my crop after a recent foliar boron application. I’ve submitted images to your team, but I need help assessing the damage and determining remediation steps. Could you provide the complete application documentation, including records of the application rate an... | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
**Agr... | messages | [{"function": {"description": "Retrieve farmer profile details including farm location, primary crops, acreage, soil type, payment terms, and order history.", "name": "get_farmer_profile", "parameters": {"properties": {"farmer_id": {"description": "Unique identifier for the farmer", "title": "Farmer Id", "type": "strin... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 288 |
Hi, I noticed my promo code expired yesterday as I was trying to upgrade my subscription. Are there any exceptions or policies in place that might allow me to still apply the discount, even though it's just expired? I'd really like to proceed with the upgrade if possible. | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
**Onl... | messages | [{"function": {"description": "Verify user identity via confirmation code. Required for account access.", "name": "authenticate_user", "parameters": {"properties": {"confirmation_code": {"description": "Verification code", "type": "string"}, "confirmation_method": {"description": "Verification method", "enum": ["email"... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 289 |
Hi, I'm [Your Name], the marketing manager for Project ID DH-2245. The project began 15 days ago with a 25-day timeline and is now 30% complete. Unfortunately, the assigned freelancer has been unresponsive for the past 72 hours, which is significantly impacting progress. As a Pro member, I need to know if a replaceme... | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
**Des... | messages | [{"function": {"description": "Create a new project draft with mandatory fields and budget constraints. Enterprise projects require Pro/Enterprise membership tier.", "name": "create_project", "parameters": {"properties": {"budget_tier": {"description": "Budget category", "enum": ["Standard", "Premium", "Enterprise"], "... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 290 |
Hello, I’m calling about an unrecognized charge on my account. The transaction ID is PAY2025-303 for $75 on April 15th. I’d like to report this and start an investigation. Could you explain how to initiate the dispute process and what documentation or evidence I’ll need to provide to resolve this? | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
# Chi... | messages | [{"function": {"description": "Verify user identity via email or phone and verification token", "name": "authenticate_user", "parameters": {"properties": {"method": {"description": "Authentication method", "enum": ["email", "phone"], "type": "string"}, "token": {"description": "Verification token sent to user", "type":... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 291 |
Hello, I'm having trouble receiving the verification code for my real estate agency account. I've attempted to request it twice, but neither code was received. Since this is my second failed attempt, I need to be transferred to a human agent to resolve this issue. Can you please assist with that? | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
### D... | messages | [{"function": {"description": "Verify client identity using registered email or mobile. Returns authentication status.", "name": "authenticate_client", "parameters": {"properties": {"client_id": {"description": "Client identifier", "type": "string"}, "verification_code": {"description": "Code sent to client", "type": "... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 292 |
Hi, I’m calling regarding order #SPECIAL-1234, which is an archival collection valued at $5,200. I need to discuss special handling instructions for this item. Can you confirm how your team handles orders of this value? | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
**Spe... | messages | [{"function": {"description": "Authenticates guest users using order number and payment card digits", "name": "verify_guest_order", "parameters": {"properties": {"last_four_digits": {"type": "string"}, "order_number": {"type": "string"}}, "required": ["order_number", "last_four_digits"], "type": "object"}, "strict": tr... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 293 |
Hello, I'd like to check the expiration date for my museum membership. My membership ID is F990011. Could you please confirm when it expires and what my renewal options are? | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
### *... | messages | [{"function": {"description": "Authenticates visitors using membership credentials or booking confirmations. Creates temporary profiles for guests.", "name": "authenticate_visitor", "parameters": {"properties": {"booking_confirmation": {"anyOf": [{"type": "string"}, {"type": "null"}], "default": null, "description": "B... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 294 |
Hello, I'm the chief engineer for an international cargo ship, and I need to inquire about the possibility of certifying a marine-grade hydraulic pump (SN: SHIP-HP-7733) for aircraft use after modification. My Customer ID is MAR-ENG-992. Could you clarify if components like this can meet aviation certification standa... | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
# Air... | messages | [{"function": {"description": "Verify customer identity and component ownership using Customer ID and Component Serial Number. Required before any repair order modification or status check.", "name": "authenticate_customer", "parameters": {"properties": {"component_serial_number": {"description": "Component serial numb... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 295 |
Hi, I’m an employee with the Standard Vision plan (Employee ID: VSN3033). Could you please confirm the copay amount for an annual eye examination under my coverage? | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
# HR ... | messages | [{"function": {"description": "Verify employee identity using employee ID and security code. Required before any sensitive actions.", "name": "verify_employee_identity", "parameters": {"properties": {"employee_id": {"description": "Unique employee identifier (UUID format)", "type": "string"}, "security_code": {"descrip... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 296 |
Hello, I'm reaching out about my Premium subscription for your agricultural services. I'd like to pay for the next quarter's renewal using Ethereum instead of traditional payment methods. I noticed your billing system doesn't currently support crypto payments – are there alternative arrangements we could make for thi... | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
**Fre... | messages | [{"function": {"description": "Authenticate a subscriber using registered email or phone and ZIP code", "name": "authenticate_user", "parameters": {"properties": {"identifier": {"type": "string"}, "zip_code": {"type": "string"}}, "required": ["identifier", "zip_code"], "type": "object"}, "strict": true}, "type": "funct... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 297 |
Hello, I'm reaching out regarding our wedding planning account (Client ID: H404, Event PIN: 6789). We have an urgent update to make—our guest list has changed due to a family emergency. One of our guests is now hospitalized and will require wheelchair access. Could you please add them to the priority list and confirm... | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
# Wed... | messages | [{"function": {"description": "Verify client identity using client ID and event PIN for security and access control. Required before any account modifications.", "name": "authenticate_client", "parameters": {"properties": {"client_id": {"description": "Unique client identifier", "type": "string"}, "event_pin": {"descri... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 298 |
Hello, I hope you're well. I'm reaching out regarding a consigned item—a rare $9,500 Art Nouveau lamp with exceptional craftsmanship. I'd like to inquire about premium placement options for featuring it in your printed marketing materials. Could you share details on how we might ensure it receives the visibility it d... | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
### T... | messages | [{"function": {"description": "Send authentication code to customer's registered contact method.", "name": "send_authentication_code", "parameters": {"properties": {"contact_info": {"description": "Customer's phone number or email", "title": "Contact Info", "type": "string"}}, "required": ["contact_info"], "title": "pa... | tools | null | null |
nvidia/Nemotron-SFT-Agentic-v2 | default | interactive_agent | 299 |
Hello, I'm having trouble accessing my account because my payment method is expired. My user ID is GOLD789 and registered email is traveler@example.com. I need to update my payment details but currently don't have access to the phone number associated with my account. Could you help me reset my payment method using m... | messages | first_user_message | You are a customer service agent that helps the user. The policy that determines how you should respond to requests from users is described below between the <policy> and </policy> tags.
In each turn you can either:
- Send a message to the user.
- Make a tool call.
You cannot do both at the same time.
<policy>
# Mus... | messages | [{"function": {"description": "Purchase tickets for an event with constraints: max 8 tickets per transaction, VIP tickets require name-matching government ID, dynamic pricing locks 2hrs pre-event.", "name": "purchase_tickets", "parameters": {"properties": {"attendee_name": {"description": "Required attendee name for VI... | tools | null | null |
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